Refund policy

Last updated: 18 July 2026

This policy explains your rights to cancel an order and return goods bought from MendSupps (operated by INSTANT GP LIMITED, company number 15894238).

This policy sits alongside your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing here reduces those rights.

1. Your right to cancel ("cooling-off period")

If you buy from us as a consumer (i.e. not in the course of a business), you have the right to cancel your order within 14 days of the day you (or someone you nominate) receives the goods, without giving any reason.

To exercise this right, tell us in writing before the 14 days are up. Email support@mendsupps.com with:

  • Your full name
  • Your order number (e.g. #1001)
  • The items you wish to cancel
  • The address you're returning from

You can also use the model cancellation form set out at the bottom of this policy.

After telling us, you have a further 14 days to return the goods to us at the address below.

Return address

INSTANT GP LIMITED, Returns
30 Stratford Road, Wolverton
Milton Keynes, MK12 5LW
United Kingdom

2. Refunds for cancelled orders

If you cancel within the cooling-off period and return the goods, we will refund:

  • The price of the returned items, and
  • The cost of standard delivery you originally paid (if you cancel the whole order, not if you keep part of it; and not the difference between standard delivery and any premium service you chose).

We will issue the refund to your original payment method within 14 days of the earlier of: (a) the day we receive the goods back, or (b) the day you provide evidence that you have sent them.

You are responsible for the cost of returning the goods unless they are faulty or not as described (see Section 4).

3. Condition of returned goods

To get a full refund, the goods must be returned in a saleable condition: unopened, with seals intact, and with all packaging. If you have handled the product beyond what's necessary to establish its nature and characteristics (more than you'd be allowed to do in a shop), we may deduct a reasonable amount from your refund to reflect the loss in value.

For health and hygiene reasons, sealed food supplements (including Mend Magnesium) cannot be returned for refund once the tamper-evident seal has been broken, unless they are faulty. This does not affect your statutory rights for faulty goods.

4. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something we sent you is faulty, damaged on arrival, or not what you ordered, contact support@mendsupps.com within a reasonable time of discovering the issue with:

  • Order number
  • Description of the problem
  • Photos where helpful

We will arrange a return at our cost and you can choose between:

  • A full refund (within 30 days of receipt, your "short-term right to reject"), or
  • A replacement or repair, or
  • A partial refund if you'd rather keep the item.

If the fault appears within 6 months of delivery it is presumed to have been there at the time of delivery, unless we can show otherwise.

5. Subscriptions

Subscription orders are charged on the schedule shown at checkout (e.g. monthly, every 3 months, every 6 months).

  • First order: the 14-day cooling-off right applies to your first subscription delivery in the usual way.
  • Future recurring deliveries: you can cancel, pause or change frequency at any time via your account dashboard or by emailing support@mendsupps.com. Cancellation must be received at least 3 working days before the next renewal date to avoid the next charge.
  • Already shipped: once an order has shipped we cannot cancel it; it will be treated as a normal order and the cooling-off rules above apply.

Prepaid commitment plans (3-month / 6-month) bill the total upfront and ship in a single dispatch. They follow the same cooling-off and faulty-goods rules as a normal one-off order.

6. How to return, quick steps

  1. Email support@mendsupps.com with your order number and intent to return.
  2. We'll confirm and (where applicable) issue return instructions.
  3. Pack the items securely; we recommend a tracked service as the goods are your responsibility until they reach us.
  4. Send to the return address above.
  5. Refund issued within 14 days of receipt, to your original payment method.

7. Model cancellation form

Use this if you prefer not to write your own message. Copy, fill in and email to support@mendsupps.com:

To: INSTANT GP LIMITED, 30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW (support@mendsupps.com)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.

[*] Delete as appropriate.

8. Contact

INSTANT GP LIMITED (trading as MendSupps)
30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW
support@mendsupps.com