Shipping policy
Last updated: 18 July 2026
This policy sets out how, where and when we ship MendSupps orders.
1. Where we ship
We currently ship to addresses in the United Kingdom (England, Scotland, Wales, Northern Ireland).
If you'd like to order from outside the UK, contact support@mendsupps.com before placing an order, we'll let you know if we can fulfil it and what additional duties/taxes may apply.
2. Delivery options and timing
Delivery cost and estimated transit time are shown at checkout before you confirm your order. The current options are:
| Service | Cost | Typical delivery |
|---|---|---|
| Standard UK delivery (Royal Mail Tracked 48) | £3.99 (free on active subscriptions) | 1–2 working days from dispatch |
These are estimates, not guarantees. Working days are Monday–Friday excluding UK bank holidays.
3. Dispatch times
We aim to dispatch orders placed before 2:00 pm GMT/BST on a working day the same day. Orders placed after 2:00 pm, at weekends or on a bank holiday will be dispatched on the next working day.
In peak periods (e.g. December) dispatch may take 1 extra working day. We'll flag this on the homepage and at checkout when it applies.
You'll receive a dispatch confirmation email with tracking details once your order leaves us.
4. Subscription deliveries
Subscription renewals ship on the schedule shown in your account dashboard (e.g. monthly, every 3 months, every 6 months). You can change frequency, skip, pause or cancel at any time, see the Refund and Returns Policy for cut-off rules.
5. Maximum delivery time
In line with the Consumer Contracts Regulations 2013, we will deliver your order without undue delay and in any event within 30 days of the day after we accepted your order, unless we've expressly agreed a longer time with you. If we miss this window and you tell us the delay matters, you can treat the contract as ended and receive a full refund.
6. Risk and title
Risk in the goods passes to you when you (or someone you nominate, other than the carrier) take physical possession. Title passes when we have received full payment.
7. Failed deliveries
If a parcel is returned to us because it was undeliverable (e.g. address error, no answer after redelivery attempts, refused at the door), we'll contact you to arrange redelivery. A second postage charge may apply. If we don't hear from you within 30 days we'll treat the order as cancelled and refund you less the original outbound shipping cost.
8. Missing or damaged parcels
If your tracking says delivered but the parcel hasn't arrived, please check with neighbours and your local Royal Mail depot first, then contact support@mendsupps.com within 14 days of the dispatch date. After that window the carrier won't accept a claim.
If the parcel arrives damaged or contents are missing, contact us within 48 hours of delivery with photos so we can raise it with the carrier.
9. Contact
INSTANT GP LIMITED (trading as MendSupps)
30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW
support@mendsupps.com