Cancellation policy

Last updated: 18 July 2026

This policy explains how to cancel a recurring purchase option (subscription) bought from MendSupps (operated by INSTANT GP LIMITED, company number 15894238). It applies to any "Subscribe & save" or prepaid commitment plan we offer (e.g. monthly, every 3 months, every 6 months).

This policy sits alongside your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, nothing here reduces those rights.

1. How to cancel a subscription

You can cancel a subscription at any time by either:

  • Signing in to your account at mendsupps.com/account, opening the subscription, and choosing Cancel subscription; or
  • Emailing us at support@mendsupps.com with your order number and a clear instruction to cancel.

You don't need to give a reason and there is no cancellation fee.

2. Cancellation cut-off

To prevent the next recurring charge from being taken, your cancellation must be received at least 3 working days before the next renewal date shown in your account dashboard.

Cancellations received after the cut-off may not stop the next charge if our payment processor has already initiated it. In that case the order will be treated as a normal order and the rules in our Refund and Returns Policy apply.

3. Pausing or changing frequency

If you don't want to cancel outright you can instead:

  • Skip the next delivery;
  • Pause the subscription for a set period;
  • Change frequency (e.g. switch from monthly to every 3 months);
  • Update the delivery or billing address, or your payment method.

All of these can be done from your account dashboard or by emailing support.

4. 14-day statutory cooling-off period (first order)

Under the Consumer Contracts Regulations 2013 you have 14 days from receipt of your first subscription delivery to cancel the contract without giving a reason. To exercise this right, follow the steps in our Refund and Returns Policy. You'll get a refund of the price paid and standard delivery (subject to the conditions in that policy).

The cooling-off period applies once, on first sign-up. It does not reset at each renewal.

5. Already-shipped orders

If an order has already shipped we cannot stop it being delivered. Once you receive it you can:

  • Return it under the 14-day cooling-off right (if you are still within the window from receipt, see the Refund and Returns Policy); or
  • Keep it and cancel future renewals so no further charges are taken.

6. Prepaid commitment plans (3-month / 6-month)

Prepaid plans bill the full term upfront and ship as a single dispatch. Once shipped:

  • The 14-day cooling-off right still applies (you can return the goods and receive a refund of the prepaid amount, subject to the conditions in the Refund and Returns Policy).
  • If you cancel the recurring renewal of a prepaid plan, no further term will be billed at the next renewal date.

7. Failed payments

If a recurring charge fails (e.g. card expired, insufficient funds) we'll retry up to 3 times over 7 days and email you each time. If all retries fail the subscription is paused automatically and you'll need to update your payment method to resume it. We will not deliver the next order until payment clears.

8. Refunds after cancellation

Cancellation stops future charges. It does not, on its own, refund orders you have already received. Refunds for received goods are governed by our Refund and Returns Policy (statutory cooling-off, faulty goods, etc.).

9. Changes to subscription terms

If we change the price, frequency, or other material terms of an active subscription, we will give you at least 14 days' notice by email before the change takes effect, and you can cancel free of charge before the new terms apply.

10. Contact

For help cancelling, changing or understanding a subscription:

INSTANT GP LIMITED (trading as MendSupps)
30 Stratford Road, Wolverton, Milton Keynes, MK12 5LW, United Kingdom
support@mendsupps.com